Telephone consultations are an efficient method of dealing with a large range of queries and advice both for patients and clinicians and the practice is happy to facilitate this.
However, unless in an emergency, doctors and nurses are not normally interrupted during a consultation with another patient, for obvious reasons. If you wish to speak to a specific doctor or nurse (assuming that it is not an emergency situation) you will be asked to ring back at a specific time, when the doctor or nurse will be free. This is likely to be after the end of a surgery, or before the start of a subsequent one.
Alternatively, your contact details are taken so that the doctor or nurse can ring you back at a mutually convenient time.
Please try to come to the surgery where possible. If you are too ill or housebound and you require a home visit, please telephone the surgery on 01277 821699.
If possible home visits should be requested before 10.30 a.m.
If you require a visit in an emergency, ring the usual surgery number 01277 821699.