Non-urgent advice: COVID-19 Notice
To minimise the spread of infection, the following changes to our services are being enforced:
Please be aware that we will be CLOSED for training from 1300 on Tuesday 1st December 2020. Our telephone lines will reopen at 0800 on Wednesday 2nd December.
While we are closed, please use NHS111 Service if you urgently need medical help or advice and it is not life-threatening. Call 999 for any emergency or anything life threatening.
The doors of Deal Tree Health Centre will only be open weekdays between the following times:
For leaving sample bottles only: 1045-1100
For Dispensary by appointment only: 1100-1300 and 1600-1800
Do NOT come to the surgery for any other reason.
When attending the surgery, please ensure that you wear a face mask over your nose and mouth to help protect our staff.
Please do NOT come to the surgery if you have any of the following symptoms: cough, fever, hoarse voice, nasal discharge, congestion, sneezing or other flu-like symptoms.
Currently, our receptionists are unable to book face-to-face appointments with the GPs. Instead patients will continue to be booked in for a telephone triage appointment where a GP will contact them by phone to discuss their symptoms. Following this call, if the GP feels it is clinically necessary to see them in person they will arrange this directly with the patient. Please see the following notice for further details on this: Face-to-face appointments notice.
Thank you for your co-operation at this challenging time.
GP Extended Access Hub
The Brentwood Extended Access HUB operates from the Brambles Surgery, which is located on the old Highwood hospital site on Geary Drive.
To access this service please contact us as normal to book an appointment in the HUB – the opening times are as follows:
Monday to Friday 1830-2030
Saturday and Sunday 0800-1400
For further information please download the ACE Patient Leaflet.
The GP Extended Access Service is provided by Accountable Care Enterprise Ltd (ACE) which is wholly owned by the GP practices in Brentwood, working together on behalf of practices, patients and staff to deliver safe, effective and responsive healthcare services.
If you have been seen by the Extended Access Service at the Brambles Surgery at an evening or weekend appointment and wish to raise a complaint or concern, please contact their General Manager, Peter Hadfield, either by email ([email protected]) or post: The Brambles Surgery, Geary Drive, Brentwood CM15 9DY
For further information, please see ACE Ltd Complaints Procedure.
Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of life threatening emergency, please call 999
We are now booking flu vaccination appointments for those aged over 50. Where possible, we would encourage patients to book
Online and Over the Phone We are now booking flu vaccination appointments for those aged over 65. Where possible, we
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals